How to register your pet
If you are ordering products with a legal type category of NFA-VPS, POM-VPS or POM-V (Prescription Medication), you will be prompted to register your pet's details OR select a pre-existing pet during the checkout process.
How to register a pet during the checkout
Step 1: Once you get to the 'Pets' section of the checkout, click the ‘+ New Pet’ button.
Step 2: Enter the details for your animal using the on-screen form and select ‘Save Pet’.
Step 3: Select the tick box for your registered pet and check the details, then select the ‘Confirm Pet’ button.
Step 4: Ensure you tick the boxes at the bottom of the page and click ‘Next’ to continue.
How to register a pet on your account
Step 1: Go to 'My Account' and click on 'My Pets' from the menu.
Step 2: Click 'Add New Pet' and enter your pet's details using the on-screen form, then select 'Save'.
Step 3: Your pet and it's details will now show in the 'My Pets' section and will be a selectable option during checkout.
You can update your pet's details by clicking the pen icon or you can delete a pet by clicking the bin icon.
Selecting registered pets during checkout
Step 1: Once you get to the 'Pets' section of the checkout, you will see a list of your registered pets below each medication in your order.
Step 2: For each medication, you can select one or multiple pets (if applicable). Click the tick box next to the pet's name, check the details and select the ‘Confirm Pet’ button.
Please note: medication may be species specific, in which case, you will only be able to select pets of the specified species.
Step 3: Ensure you tick the boxes at the bottom of the page and click ‘Next’ to continue.